 Frequently Asked Questions
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How long do you take to
come up with a web design?
The time take taken to complete a new web design depends on
the size of the project and the status of pending
projects. Normally, most projects get completed
in 4 weeks. |
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What is the basis for charging and pricing?
Are projects costed per man hour or a fixed
price regardless of the number of people, or
only time and material?
Both fixed price projects and projects priced on time
and material are possible. We usually agree to fixed
price projects where the scope of the project and the
requirements are explicit.
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What is the range of the potential cost savings
if I outsource to India?
Costs are 40 - 70% lower in India. On an average you can
expect a cost saving of around 50% as compared to the
costs for similar projects in the United States.
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How are such low costs possible?
These cost savings are possible primarily because of
relatively low labor costs in India. India’s labor
cost is 1/5th to 1/8th of that of
United States.
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If labor costs are so low why do I get just 50%
saving in some cases?
Labor costs are a part of the total operational costs,
the others being infrastructure, telecommunications and
project management related costs. Savings due to lower
labor costs are passed on to the client.
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What kind of
Infrastructure do you have in place?
We have the latest in computing and
communication equipment in place when it comes
to our field of expertise which includes web
design, graphics, animation, 3D modelling,
multimedia, custom content creation, web
marketing, web maintenance and email handling. For services
beyond our core expertise including voice based customer
contact services, financial accounting and data
processing, we have entered into collaborations
with leading firms in their respective fields
that follow international practices and have
world class infrastructure.
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How
do you communicate with clients?
The various channels of communication used by us
include telephone, web based chats, instant
messaging, email etc.
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Is language an issue?
English is the language of business in India.
Most schools and universities use English as the
medium of instruction and Indian staff are
very comfortable with English. Companies that offer
call center kind of services to international
clients provide accent training to the
staff so that they are comfortable with
American/ European accents and in turn the
customers are also comfortable with the accent
of the Indian call center agents.
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How do you ensure that quality is maintained?
We have quality management policies and
procedures in place that allow us to maintain
high levels of customer satisfaction. |
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What are the
qualifications of your team?
Our team includes highly qualified graphic artists,
programmers, marketing experts and strategy consultants.
All our staff members are college graduates and some of
them are post graduates in their field. |
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Who owns the code and the Intellectual
Property Rights of the projects done for the
clients?
Normally the ownership of IPR and code rests
with the client. |
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What about the legal aspects of IPRs, data
protection etc? What about data protection laws,
copyrights and IPRs?
Worldwide copyright laws and IPRs are applicable
in India in most cases. India has a robust and
effective legal system, and most globally
accepted ethical practices and legal principles
are applicable in India. The Indian legal system
derives heavily from the British legal system. |
